Who we are

Privacy Policy (ROWOW LLC)

Effective Date: 02/16/2026
Last Updated: 02/22/2026

Who We Are

ROWOW LLC (“Rowow,” “we,” “us,” or “our”) operates the website located at: http://rowow.net (the “Site”).
This Privacy Policy explains how we collect, use, disclose, and retain information when you visit our Site, place an order, contact us, or use our products or services.

Contact: For privacy questions or requests, email info@rowow.net.

Information We Collect

1) Information You Provide to Us

Depending on how you interact with us, we may collect:

Order and account information (WooCommerce): name, email address, phone number, billing/shipping address, order details, and order notes.
Customer support communications: information you provide when you email us or contact us (including attachments).
Service-related information (if applicable): information necessary to perform services you purchase (e.g., analytical/XRF services), which may include sample identifiers, shipping/return details, and any documentation you provide. If you provide hazardous material information (including SDS or required declarations), we may store and process that information as needed for safety, compliance, and fulfillment.
Marketing sign-ups (if/when enabled): email address and preferences if you subscribe to marketing emails.

2) Payment Information

We use third-party payment processors such as Stripe and PayPal to process payments. We do not store full payment card numbers on our servers. Payment processors may collect and process payment details in accordance with their own privacy policies.

3) Information We Collect Automatically

When you visit the Site, we may automatically collect:

Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, referral URLs, and timestamps.
Cookies and similar technologies: as described below (including analytics cookies such as Google Analytics).

How We Use Your Information

We may use personal information to:

Process and fulfill orders, provide customer service, and deliver products/services.
Communicate with you about orders, service updates, support requests, and administrative messages.
Send transactional emails (order confirmations, shipping updates, account-related messages).
Send marketing emails (if you opt in) and manage preferences (you can unsubscribe at any time).
Improve and secure the Site, prevent fraud, abuse, and unauthorized access.
Comply with legal obligations (tax, accounting, recordkeeping, safety, shipping, and regulatory requirements where applicable) and enforce our terms and policies.
Measure and improve performance (including through analytics such as Google Analytics).

Cookies and Tracking Technologies

WordPress/WooCommerce Cookies

We use cookies for core Site functionality (e.g., logins, cart/session functionality, user preferences, and security). If you leave a comment, you may opt in to saving your name/email in cookies for convenience.

Google Analytics

We use Google Analytics to understand how visitors use our Site (e.g., pages visited, time on site, general location at a city/region level, device type). Google Analytics may use cookies and similar technologies to collect information about your use of the Site. You can control cookies through your browser settings (block/delete cookies), but some Site features may not work properly.

Marketing Emails (If Enabled)

If/when we use an email marketing platform, it may use tracking pixels or link tracking to measure opens/clicks and improve campaign performance. You can unsubscribe using the link in any marketing email.

Comments

When visitors leave comments, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval, your profile picture is visible publicly in the context of your comment.

Media

If you upload images to the Site, avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the Site.

Embedded Content from Other Websites

Articles on this Site may include embedded content (e.g., videos, images, articles). Embedded content behaves as if you visited the other website. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with embedded content.

Who We Share Your Information With

We share personal information only as needed to operate our business, fulfill orders, provide services, and comply with law. Depending on your interactions, recipients may include:

Ecommerce Platform and Site Operations

WooCommerce / WordPress (and related plugins) to operate the online store, manage accounts, process orders, and run core website functions.

Payments

Stripe and PayPal (payment processors) to process payments, prevent fraud, and handle disputes/chargebacks. Payment data is processed according to the processor’s policies.

Analytics and Performance

Google Analytics (Google) to measure and understand website usage and performance.

Email and Communications

Email delivery providers used for transactional emails (order confirmations, shipping emails, account notices).
Email marketing platforms (if enabled) for newsletters and promotional emails. Examples (may change): Mailchimp, Klaviyo, ConvertKit, Omnisend, Brevo (Sendinblue), etc.

Shipping and Logistics

Shipping carriers and logistics providers to deliver products and return shipments. Examples may include USPS, UPS, FedEx, DHL (as applicable).

Hosting, Security, and Infrastructure

We may use service providers to host and secure the Site, manage performance, and reduce fraud/abuse. Examples (may vary by configuration) may include:

Website hosting and storage providers
Content delivery networks (CDNs) and DDoS protection
Security, spam prevention, and monitoring services
(For example: Cloudflare, Sucuri, Akismet, reCAPTCHA—only if enabled/used.)

Customer Support and Business Tools

We may use providers to manage customer inquiries and internal operations. Examples may include:

Helpdesk/support tools (e.g., Zendesk, Freshdesk) if used
Accounting/recordkeeping tools (e.g., QuickBooks) if used

Professional Advisors and Legal Disclosures

Professional advisors (accountants, attorneys) as needed.
Legal/compliance disclosures: if required by law, subpoena, court order, or to protect rights/safety/security, or to enforce our policies.

Password resets: If you request a password reset, your IP address may be included in the reset email.

Do We Sell or Share Personal Information?

We do not sell your personal information.

We do not knowingly share personal information for cross-context behavioral advertising in exchange for money. However, we do use analytics and may use marketing tools that rely on cookies or tracking technologies. If our practices change (for example, if we enable ad retargeting pixels), we will update this policy.

How Long We Retain Your Information

We retain personal information only as long as necessary for the purposes described, including legal, accounting, tax, safety, and dispute-resolution needs.

Comments: retained indefinitely (comment + metadata) to help moderation and continuity.
Accounts: stored while the account remains active; you can edit/delete profile info (except username). Admins can also view/edit.
Orders and transaction records: typically retained as required for tax/accounting and dispute resolution.
Service-related records (if applicable): retained as needed for fulfillment, safety/compliance, and dispute resolution. We minimize retention of sensitive documents where feasible.
Marketing subscriptions (if enabled): retained until you unsubscribe or request deletion (subject to legal exceptions).

Your Privacy Rights (United States)

Depending on your state of residence and applicable law, you may have rights to request:

Access to personal information we hold about you
Correction of inaccurate personal information
Deletion of personal information (subject to legal exceptions)
Information about how we process and disclose personal information

How to Submit a Request

Email info@rowow.net with the subject line “Privacy Request” and include:

Your full name
The email used for your order/account
Your request (access/correction/deletion)
Any relevant order number(s)

We may need to verify your identity before processing a request. We respond within the timeframe required by applicable law. If your request is denied, you may reply to request an appeal or further review.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact info@rowow.net and we will take appropriate steps to delete it.

Where Your Data Is Processed

We operate in the United States, and information we collect may be processed and stored in the United States. If you access the Site from outside the United States, you understand your information may be transferred to and processed in the United States.

Where Your Data Is Sent

Visitor comments and related data may be processed through automated spam detection services and security tools (if enabled).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date indicates when it was most recently revised. Material changes will be posted on this page.